Frequently Asked Questions:
Q - How do I make a reservation?
A - Phone or email to see if your date is available. A 25% reservation fee is required.
Q - How many settings do you have?
A - We have enough settings to accommodate 200 people. If you are planning an event for a greater number, further arrangements (outsourcing) may be required, so please inquire.
Q - Do I need to make a deposit?
A - Yes, we require a 25% deposit when you make your reservation. This is non-refundable. The amount of the deposit will obviously be applied to your total owing.
Q - How about tax?
A - The 12 % HST tax will be calculated in addition to quoted prices.
Q - When is the balance of my total payment due?
A - You must pay the entire amount for your reserved items 30 days prior to your event. By reserving these items, they are held for you for the dates you select, and therefore not available to anyone else at that time. Requiring payment 30 days prior ensures a minimum of scheduling conflicts. It also allows us to accept cheques as payment.
Q - What forms of payment are accepted?
A - We currently accept cheques and of course cash.
Q - Can I increase, decrease, or cancel my reservation?
A - You may find as you get closer to your event date, that you need to make some adjustments in how many guests you are planning for. Please note: you are able to increase the amount of place settings for guests as long as the required items are still available. You can decrease up to 5 settings. We do not accept cancellations for major items (tents, tables, etc.) within 30 days of the event date. Cancellations made earlier than 30 days before your event are accepted, however, the 25% reservation fee will not be refunded.
Q - What if something gets damaged?
A - The renter is responsible for any damages on items while they are in your possession up to and including the replacement cost for any item. Please make sure everything is protected from weather, neighbors, and animals while in your possession. A damage deposit is included in the estimate and is refunded after everything has been returned and checked for any damages.
Q - Pickup, Delivery, & setting up
A - We deliver all items and set them up for you, which is included in the cost. This ensures proper setup and take down. If you live outside of Grand Forks there will be a fuel charge included in your quote. Because everything is rented out per event, not by the day, we will schedule a delivery and setup time with you before your event (usually the day or evening before). Scheduling of take down and pickup will obviously be after your event, to be scheduled prior to the event. The details of delivery and pickup will be decided on by both parties well in advance of your event. PV Ranch Party Rentals is not responsible for cleaning up any decorations or garbage. Please make sure that there is no food or wax on the items. A $200.00 fee will be charged for any delays in pre-arranged deliveries or pickups on the part of the renter.